iCracked Rides The iPhone 6 Wave with Twilio MMS

via our friends at Twilio.

Nothing gets an instant reaction from an iPhone owner like a cracked screen. They want their phone fixed, but don’t want to wait three days for a support appointment or send their phone off to be replaced. iCracked solves their problems on-demand, powering a network of technicians who meet the customers to repair their screen at their convenience.

As soon as the iPhone 6 was announced last week, iCracked was flooded with 10x the amount of repair calls and phone trade-in requests from customers. Thousands of customers were eager to repair their old iPhone and trade it in for cash to put towards a new one. With the giant spike in demand, iCracked usedTwilio’s newly launched MMS to streamline repairs for customers and technicians alike (pictured right)

No two cracked screens are alike.  When technicians are driving from repair, to repair, having more insight on what type of repair they’re working with helps them plan the day’s repairs and set customer expectation. iCracked integrated Twilio MMS to allow customers to post a picture of their broken phone within the iCracked app.


Martin Amps, CIO of iCracked says that giving customers and technicians the ability to communicate visually, and easily “makes a huge difference” in customer satisfaction and making sure technicians can handle the wave of requests in the wake of the iPhone 6 release.

Just a few days after the MMS launch Martin and his team had their new photo feature up and running in hours. “Twilio made it very simple for us,” said Martin. After updating their API and a few lines of front-end display code, the app was ready for production.

Even though the iCracked team is busier than ever handling the new iPhone launch traffic, they’re still driving their business internationally. The team is working on opening offices in the UK and Germany.

You can learn more about iCracked by visiting their website here and reading their Twilio Case study here.


Introducing: iCrackedU


Introducing: iCrackedU. Calling all frat guys, chem nerds, theater folks, social chairs, and engineering rockstars. 

iCrackedU is the collegiate group of the iCracked team, focused on recruiting college students onto the team as on-campus iTechs to keep co-ed’s fingers glass-free.

Look, we get it. College isn’t cheap. If you are a fixer and lover of all things electronics, we’d love to talk to you about making some cash by joining our team. As an iTech, you’ll get to set your own hours fixing your peers’ phones on campus. We’ll hook you up with parts, training and marketing materials (#swag), and the rest is on you. Build your own biz. Be your own boss.

Beer is expensive. Loans are REALLY expensive. Learn more about becoming an iTech to make some extra cash for both by contacting our iCrackedU team:

Lucas Crowley




We’re growing, friends!

Big news! We’re growing, and growing fast! Learn about our plans for the iTech network for the rest of 2014 below. To learn more about joining the team, visit iCracked.com/apply

iCracked to double iTech network by end of 2014

Redwood City, CA (Sept. 24, 2014) – iCracked, the leading trade-in and repair service for smartphones and tablets, announces it will double its fleet of iTechs by the end of 2014. Responding to intense and rapid nationwide consumer demand, the company, already boasting over 700 iTechs, will add 700+ new technicians.

iCracked co-founder and CEO AJ Forsythe said, “We’re already incredibly proud of the network that we’ve built, and we’re thrilled about this opportunity to provide the iCracked experience to customers from Anchorage to Miami. That being said, it’s imperative that we grow very quickly throughout the rest of 2014 and beyond.”

Unlike many of the other prominent companies within the sharing economy, iTechs operate as fully independent sales affiliates, receiving no penalties or transactional fees from the customers they service. This acts as a massively important differentiator and value add to prospective iTechs, ensuring an unparalleled level of support and stability.

iCracked is the only company to offer on-demand services for all smartphone needs; repair, trade-in and warranty. iTechs travel to meet the customer at their requested time and location.

To learn about becoming an iTech, visit iCracked.com/apply.

iCracked Jumps the Pond

UK_iCracked_BlogWe have news. Big ol’ bloody news. We’ve opened the doors to our new office in Shoreditch, east London’s ‘Tech City’ district.

We’re already an international platform, servicing customers in 11 countries. We knew we were outgrowing our U.S. operations, and saw our demand rising quickly overseas. This week, the first round of team members heading up our international expansion landed in London to set up shop and begin eating a lot of fish and chips. (Forgive us, all we know how to do right now is be cliche. Help?)

The iCracked services you know and love will be available throughout the London area very, very soon. You know the drill: shatter your phone? We’ll come fix it. Drop it in a pint of beer? (we’re doing the cliche thing again…) We’ll come fix it. Want to sell your current phone and upgrade to the iPhone 6? We’ll come give you cash on the spot.

We’re also hiring like crazy to quickly grow our overseas team. If you think you’d make a good fit, we’d love to meet you. As part of the iCracked family, we strive to make every single interaction with the people who use our services as fantastic as possible. If you love solving complex problems, while making a friend or two along the way because of stellar customer service, you’ll fit right in.

Bottom line, serving customers and providing them with awesome iCracked experiences is what makes the juice worth the squeeze for us, and we’re thrilled to open up our London office and begin to do just that.

We’d love to hear from you. Please reach our London team members at helloUK@iCracked.com.