Last year went by incredibly fast and what a blast it was for iCracked. It has been nothing short of spectacular to lead this incredible group of people in Redwood City and across the country & globe. 2014 has come out of the gate like gangbusters. We’ve had the humbling experience of being featured in some of the top business media outlets in the world. iCracked was selected as the #17 company in Forbes’ America’s Most Promising Companies list in addition to appearances on Al Jazeera America, Fox Business, The Wall Street Journal, and more. The magnitude of our gratefulness is difficult to articulate.
Our amazing network of iTechs has really made all of this happen. These hardworking, phenomenal individuals work day in and day out to provide iCracked’s customers with the best possible service for the myriad things that may arise. Ranging in age from 18 to 83, our iTechs truly run the gamut. Yet, they all share an impassioned, intrinsic drive to help customers. All of us at iCracked HQ consider ourselves privileged to have each and every iTech as part of our family. Every accolade that iCracked or I have received is due in large part to these men and women showing their commitment and love for making a customer’s day a little brighter and more convenient.
Amazingly we reached a huge milestone this week by bringing on our 500th iTech! The significance of this achievement is not lost on anyone that’s a part of the iCracked Family. We are so excited to continue to grow every day until we have an iTech in every city. If you want to be our next awesome iTech, get in touch!
Our iTech network is filled with the best customer service representatives we could ask for. On a daily basis, they interact and communicate with thousands of customers. And do so with a smile and a human touch. This amazing experience allows iCracked to grow in size and service offering. We have iTechs in 43 states and 11 countries, but we know that there are customers all over the world that would benefit from the opportunity to interact with an iTech. Which is why it is iCracked’s goal to have an iTech in every city we see demand in in the next 24 months.
I’d like to conclude by expressing my heartfelt thanks to each and every iTech. You are the true face of iCracked. Keep up the great work!
AJ Forsythe, CEO