One of our main objectives at iCracked is to provide incredible service to all customers. We pride ourselves on the fact that this experience begins with our iTechs. First impressions are crucial, so it is our duty to support these customers with a network of iTechs we feel represent themselves well and are able to effectively communicate as an extension of iCracked. It is in line with these characteristics that our iTech of the Week goes out to Aubrey Kotelko of Winnipeg, MB, Canada. In under 3 months, Aubrey has completed 58 repairs, and his dedication to his craft continues. Aubrey’s remarkable quality is his continued involvement in bettering each customer’s iCracked experience as a whole. He is aware of the most important responsibilities of being an iTech, and assists all customers with the best possible service, whether they go through with a repair or not, leaving them with a positive experience.
“I am a firm believer that every single contact we have with a customer increases our brand equity.”
iCracked chooses to recognize iTechs, like Aubrey, who prioritize the customer’s needs, adding great value to our company. We are lucky to not only have the working voice of 70(+) team members at HQ, but also to have nearly 700 iTechs striving to build and perfect that memorable experience . It is our hope that future iTechs will learn to emulate these great qualities, and continue to generate favorable encounters. Thank you, Aubrey, for your stellar work! Keep it up.
Are you interested in joining our amazing network of iTechs? Check it out here.